Author Topic: TSA Whistleblowers: Agency Has “Lord of the Flies” Culture With “Bully Bosses”  (Read 2983 times)

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Offline windyacres

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TSA Whistleblowers: Agency Has “Lord of the Flies” Culture With “Bully Bosses” 

April 27, 2016
 Lily Dane

Travelers aren’t the only ones who are tired of being bullied by the Transportation Security Administration (TSA): whistleblowers are speaking out now too.

Today, three TSA executives told members of Congress that poor leadership, a lack of oversight, low morale, and widespread retaliation has led to a culture of fear at the agency.

Mark Livingston, a program manager with the TSA’s office of risk management, told members of Congress:

    If you tell the truth in TSA you will be targeted. I call it the Lord of the Flies —either attack or be attacked.

From NBC:

    The House Oversight Committee is investigating allegations TSA officials gave hefty bonuses to supervisors who ignored security warnings and retaliated against employees who spoke up by reassigning them and giving them negative performance reviews. Dozens of TSA employees have come forward to speak with congressional investigators about abuses of power.

Livingston told lawmakers:

    I am concerned that TSA employees responsible for transportation security, intelligence and analysis fear their supervisors more than they fear a potential terrorist threat.

Unfortunately, I think many people can relate to that.

The TSA does seem like more of a threat than terrorism these days, with agents seizing cheese, conducting invasive pat-downs on 10-year-old children, humiliating people with cancer, stealing from passengers, molesting kids, seizing cash, targeting travelers for “suspicious” behavior including yawning, throat clearing, and whistling, harassing stroke victims and deaf people, and other bizarre and irrational actions that do nothing to make anyone safer, but do much to make air travel extremely unpleasant for people.

All of this ultimately undermines the agency’s supposed mission to help keep the nation’s travelers safe.

Last year, the TSA failed 95 percent of undercover breach tests.

The agency has also faced criticism for long lines at security checkpoints, high employee attrition rates and allegations of waste, fraud, and abuse. An inspector general testified last year that at TSA there are problems with technology, procedure, and human errors and that “layers of security were simply missing.”

Livingston said:

    You should be alarmed and concerned with these issues, because TSA employees are less likely to report operational security threats or relevant issues out of fear of retaliation. No one who reports issues is safe at TSA.

When he raised concerns, Livingston said, his supervisors ignored them and punished him instead. He told lawmakers he was demoted and lost $10,000 from his annual salary after reporting a coworker who was sexually harassing another employee:

    They reduced me two pay grades. This action was intended to publicly humiliate me. They sought to make an example of me.

As airports anticipate what may be a record number of passengers this summer, the employees testified that morale was near rock bottom among TSA security workers.

Oversight Committee Chairman Jason Chaffetz (R-Utah) said that 103 of the TSA’s 48,000 airport screeners quit each week:

    Many airports are complaining that TSA is getting worse, not better.

Jay Brainard, a TSA security director in Kansas, told the House Committee on Oversight and Government Reform:

    These leaders are some of the biggest bullies in government. While the new administrator of TSA has made security a much-needed priority once again, make no mistake about it, we remain an agency in crisis.

Witnesses emphasized that the problem stems from a select group of executive leaders who are unqualified and abuse their power, but have managed to keep their jobs.

Brainard elaborated:

    From 2011 to early 2015, TSA chose, in abundance, unprepared employees to fill key senior leadership vacancies. Many of these leaders lacked any security experience or had ever worked in a field operation their entire career.

The agency was once again ranked one of the worst places to work in federal government, ranking 313 out of 320, reports The Hill.

The whistleblowers said senior managers often use directed reassignments and early retirements to force out disfavored employees.

Andrew Rhoades, assistant federal security director for TSA’s office of security operations, said he was abruptly issued a directed reassignment because a supervisor believed he was leaking information to the local press. He said he was told to profile Somali-American leaders and was accused by a supervisor of “going native” after attending a meeting at a Minneapolis mosque.

All three of the men have run afoul with their supervisors. Livingston has filed a discrimination lawsuit against the agency. Brainard and Rhoades reportedly are under internal review by the TSA.
Be Prepared

Offline TahoeBlue

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TSA official defends agency before House panel

 May 12, 2016

Washington (CNN) — The administrator of the Transportation Security Administration defended his agency Thursday in testimony before the House Oversight Committee over accusations of mismanagement, retaliation against whistleblowers and complaints of longer security lines.

Committee members focused on the TSA's reported practice of directed reassignments, where employees who have highlighted wrongdoing within the administration are shifted to other assignments. The committee said some of those reassignments amount to punishment and cost the agency millions of dollars.

The charges of reassigning whistleblowers comes on the heels of testimony by three former TSA employees who reported that they were retaliated against. Last month, a TSA employee at Minneapolis-Saint Paul International Airport alleged in testimony before Congress that he was instructed to racially profile Somali-Americans.

"That testimony is very troubling to me, because what I'm not going to tolerate is retaliation on whistleblowers and that's what it looks like to me," Rep. Mark Meadows, R-North Carolina, told TSA Administrator Peter Neffenger.


And while the committee said not only are employees uncovering misconduct retaliated against, some senior officials with poor performance records were given large bonuses and awards which damage "morale agency-wide."

Neffenger attributed the long lines to the thousands of employees the administration lost in 2014 that they have yet to replace. But much harder to explain was the $90,000 bonus given to Kelly Hoggan, assistant administrator for the Office of Security Operations at TSA, following a scathing report by Department of Homeland Security Inspector General John Roth that detailed numerous security failures at airports around the country.

Additionally, the bonus paid to Hoggan was doled out in $10,000 increments, leading the committee to believe that the TSA was attempting to be less than transparent, accusing the administration of "smurfing" the payment.

"When I came into this organization last year, I found an organization with 5,800 fewer screeners and it had fewer front-line officers than it had four years previously," Neffenger said. "And that was in the face of significantly higher traffic volume."

Behold, happy is the man whom God correcteth: therefore despise not thou the chastening of the Almighty: For he maketh sore, and bindeth up: he woundeth, and his hands make whole ; He shall deliver thee in six troubles: yea, in seven there shall no evil touch thee. - Job 5