Bank uses 'heavy-handed' tactics to fix ATM bungle
By David Mark
Updated 1 hour 23 minutes ago
On March 1 around 40 Commonwealth Bank ATMs in Sydney and Melbourne went offline.
Customers were able to withdraw large amounts of money, and in some cases overdraw their accounts.
Now the Commonwealth Bank is seeking to recover "deliberately accessed funds" from customers.
Some customers on welfare who withdrew money have had their accounts closed or frozen without notice.
The ABC's AM program has seen a letter written by the bank 10 days ago to a welfare recipient, threatening court action unless a debt of more than $700 is paid by today.
In part it reads: "You are required to repay the overdrawn funds by Friday 15th April, 2011. Failure to do so will result in further action by Commonwealth Bank to recover the debt which could include court action. The bank will also report suspected fraudulent activity to law enforcement authorities."
The bank says it is just trying to recover money that was fraudulently withdrawn.
Kat Lane is the principal solicitor for the NSW Consumer Credit Legal Centre and the lawyer for the Commonwealth Bank customer who received the letter.
She has accused the bank of having no commitment to people in financial hardship.
read more: http://www.abc.net.au/news/stories/2011/04/15/3192227.htm?section=justin